FREQUENTLY ASKED QUESTIONS

OEM (Original Equipment Manufacturer) means we produce products based on your design and specifications, with your branding. ODM (Original Design Manufacturer) means we provide our existing proven formulas and designs, and you can customize branding, packaging and minor adjustments. Both options are available at Midwel.

Our OEM process: 1) Inquiry & consultation (24h response), 2) Sample development (7-15 days), 3) Sample confirmation, 4) Mold & tooling preparation (if needed), 5) Mass production (25-35 days), 6) Quality inspection, 7) Packaging & shipping. We keep you updated at every stage.

Yes! We have an in-house R&D lab with 200+ mature formulas. We can adjust fragrance, color, viscosity, active ingredients and performance characteristics to meet your market requirements. Custom formula development typically takes 7-15 days.

Absolutely. We support full private label customization including: can printing, label design, carton packaging, cap color, and nozzle type. Just send us your design files (AI, PDF, or EPS format) and we will handle the rest.

For standard stock products: MOQ is 500-1,000 pieces per SKU. For OEM custom products: MOQ is typically 5,000-10,000 pieces per SKU, depending on the product type and customization level. We understand small businesses need to start small, so contact us to discuss flexible MOQ options for trial orders.

Pricing depends on: product type, order quantity, customization level, packaging requirements, and shipping method. We offer competitive factory-direct pricing with volume discounts. Contact us with your specific requirements and we will provide a detailed quotation within 24 hours.

Yes, we provide samples for quality evaluation. Stock samples are usually free (you pay shipping only). Custom samples require a sample fee which is refundable upon placing a bulk order. Sample delivery takes 3-7 days via DHL/FedEx/UPS.

For stock products: 3-7 days after payment confirmation. For OEM custom orders: 25-35 days after sample confirmation and deposit receipt. Rush orders can be accommodated with prior arrangement — please contact our sales team to discuss.

Our factory has 6 fully automated aerosol production lines with a total capacity of 400 million+ pieces per year. This means we can handle both small trial orders and large-scale bulk orders with consistent quality and on-time delivery.

Yes! We welcome factory visits. Our factory is located in Hebei, China, with easy access from Beijing or Tianjin. Contact us to schedule a tour, or take our virtual factory tour online. We also offer video factory inspections for remote clients.

We hold ISO 9001:2015 (Quality Management), ISO 14001 (Environmental Management), BSCI (Social Compliance), and product-specific certifications including CE, REACH, EPA, FDA (depending on product category). All products comply with international safety and quality standards.

We implement a strict 3-stage quality control: 1) Raw material inspection (incoming QC), 2) In-process inspection (every 2 hours during production), 3) Final inspection (AQL 2.5 standard before shipment). We also provide third-party inspection reports (SGS, BV, Intertek) upon request.

Yes, we can provide product test reports including: MSDS (Material Safety Data Sheet), TDS (Technical Data Sheet), COA (Certificate of Analysis), and third-party lab test reports. These are essential for customs clearance and regulatory compliance in your country.

Yes, we have extensive experience shipping aerosol products (Class 2.1/2.2 dangerous goods) worldwide. We work with certified dangerous goods freight forwarders and can handle both sea freight and air freight. We provide all necessary documentation including MSDS, UN38.3 test reports, and dangerous goods declarations.

We offer: 1) Sea freight (most economical for large orders, 25-40 days), 2) Air freight (faster, 5-10 days, suitable for urgent orders), 3) Express delivery (DHL/FedEx/UPS, 3-7 days, for samples and small orders). We can also ship to your designated freight forwarder in China.

Standard export packaging: each product in individual box/card, then packed in 5-layer corrugated cartons with dividers. Cartons are palletized for sea freight. We can also customize packaging according to your requirements, including Amazon FBA-ready packaging.

We typically ship on FOB or CIF terms, where customs clearance at destination is handled by the buyer or their customs broker. However, we provide all necessary documentation (commercial invoice, packing list, MSDS, certificate of origin) to ensure smooth customs clearance. DDP (Delivered Duty Paid) service is available for certain countries.

We accept: T/T (Bank Transfer) — 30% deposit, 70% balance before shipment; L/C at sight (for large orders); Western Union (for sample orders); PayPal (for small orders). We can also discuss other payment terms for established clients.

We stand behind our products with a comprehensive after-sales policy: 1) Quality issues reported within 30 days of receipt — free replacement or refund, 2) Technical support for product usage and application, 3) Dedicated account manager for ongoing clients, 4) Regular follow-ups to ensure satisfaction. Your success is our success.

Customer satisfaction is our priority. If products arrive damaged or do not meet agreed specifications, we will offer replacement, re-production, or refund after investigation. For custom OEM orders, we recommend ordering samples first to ensure the product meets your expectations before placing a bulk order.